FAQ

How Do I View My Order History?

Open your account with the 👤 icon on the top right corner of the website and open the “Orders” tab.

Can I Get Refunds?

Refunds are not available for products that include digital downloads of pictures or videos, as digital files can’t be tracked. However, if you have purchased a service (ex: photoshoot or video product) from JS Captures and are unhappy with the results, a full/partial refund may be available. Refund requests must be submitted within 30 days of the results’ delivery.